M5117

Installing, Configuring, Troubleshooting, and Maintaining Windows Vista

Microsoft Certified Technology Specialist (MCTS):

Windows Vista, Configuration M5117 70-620

Course Title: Installing, Configuring, Troubleshooting,

and Maintaining Windows Vista

Course Code: M5117
Version: A
Level: 300
Duration: 3 Days

Course Overview

The Installing, Configuring, Troubleshooting, and Maintaining Windows Vista M5117 instructor-led training course has been designed to provide IT Professionals who work in enterprise organisations with the knowledge and skills to install, deploy, configure, secure, maintain, and troubleshoot Windows Vista. This advanced course is aimed at enterprise desktop support technicians who want to gain an in-depth knowledge of Windows Vista.

Target Audience

Candidates who should consider attending the M5117 Microsoft training course are experienced IT professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, candidates must combine technical expertise, problem solving and decision-making skills, and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate trade-offs to business and technical requirements and constraints. Candidates will have previously used Windows XP SP2 and may have experience with Windows server operating systems.

Course Objectives

On successfully completing the M5117 course candidates will be able to:

• Install Windows Vista
• Troubleshoot the start-up process
• Configure hardware and devices for Windows Vista-based computers
• Configure networking for Windows Vista-based computers
• Secure Windows Vista-based computers
• Maintain and optimise Windows Vista-based computers

Course Prerequisites

Candidates attending the M5117 Microsoft training course should be familiar with PC hardware and devices such as being able to look into the device manager and look for unsupported devices. Candidates should also have a fundamental knowledge of TCP/IP and Windows and Active Directory directory service such as domain user accounts, domain versus local user accounts, user profiles, and group membership.

Candidates are also required to be able to map network file shares such as being familiar with Universal Naming Convention paths and mapping local resources to servers and shares and have experience with: installing applications, working from a command prompt such as authoring and editing batch files, and configuring basic input/output system options. They should be familiar with reviewing support logs and know that there is a chronology, sequential order, and severity and have experience of supporting previous versions of the Windows operating system.

Candidates should also be familiar with an IT helpdesk ticketing system, have experience of researching online and local knowledge bases and have a basic knowledge of the fundamentals of applications such as client/server applications (how clients communicate with the server). Finally, candidates are recommended to have previously attended and completed course M5105: Deploying Windows Vista Business Desktops. The M5117 course will be most useful to candidates who intend to use their new skills and knowledge in their job immediately after training.

Testing and Certification

The M5117 Microsoft training course is the recommended preparation for the 70-620 TS: Configuring Microsoft Windows Vista Client exam.

Course Content

Module 1: Installing, Upgrading, and Deploying Windows Vista

In this module candidates will be introduced to the key features of the various editions of Windows Vista. Candidates will learn how to install Windows Vista, how to upgrade or migrate from earlier versions of the Windows operating system to Windows Vista Ultimate edition and how to upgrade between the editions of the Windows Vista operating system. The module introduces candidates to the imaging process and provides information that will assist in selecting the preferred image deployment method. This module also introduces the process of manually applying desktop images by using the deployment infrastructure and how this process can be used to create computer images that can help to reinstall or to rebuild computers in an organisation.

Lessons:

• Introduction to Windows Vista
• Performing a Clean Installation of Windows Vista
• Upgrading and Migrating to Windows Vista from a Previous Version of Windows
• Upgrading Between Windows Vista Editions
• Windows Vista Desktop Deployment Infrastructure
• Preparing the Target Computer
• Obtaining and Applying a Desktop Image

Lab: Installing Windows Vista

• Verifying hardware requirements
• Installing Windows Vista from DVD (simulation)

Lab: Upgrading to Windows Vista Ultimate

• Upgrading from Windows XP to Windows Vista Ultimate (simulation)
• Upgrading from Windows Vista Business to Windows Vista Ultimate (simulation)

Lab: Applying Desktop Images

• Booting to the Windows Pre-Installation Environment
• Applying an Image from the Network
• Verifying Desktop Image Deployment

After completing this module, candidates will be able to:

• Describe the Windows Vista operating system
• Perform a clean installation of Windows Vista
• Upgrade or migrate to Windows Vista from a previous version of Microsoft Windows
• Upgrade or migrate between the editions of Windows Vista
• Describe the deployment processes and technologies in Windows Vista and the components and tools that are available as part of Business Desktop Deployment 2007
• Prepare a target computer
• Determine the best method to obtain and apply a desktop image

Module 2: Troubleshooting Windows Vista Startup

In this module candidates will learn about troubleshooting methodology, identify it`s role and the benefits it will bring to an organisation. Candidates will also learn how to identify and troubleshoot issues that affect the ability of the operating system to start-up and how to identify the services that are running on the operating system. The module also covers how to use the Windows Vista operating system advanced troubleshooting tools, collectively known as the Windows Recovery Environment (Windows RE).

Lessons:

• Overview of a Troubleshooting Methodology
• Overview of the Windows Vista Startup Process
• Troubleshooting the Windows Vista Startup Process with Windows RE
• Troubleshooting Operating System Services

Lab: Preparing for Remote Troubleshooting

• Obtaining Information Remotely from Windows Vista
• Using the System Information Tool Remotely

Lab: Troubleshooting Windows Vista Startup Problems

• Gathering System Information and Developing a Plan of Action
• Implementing the Proposed Plan of Action
• Clean Booting Windows Vista

After completing this module, candidates will be able to:

• Describe a troubleshooting methodology and identify its users and stages
• Identify the available recovery options in Windows Vista
• Determine the capabilities of each recovery option
• Troubleshoot operating system services

Module 3: Configuring and Troubleshooting Hardware and Devices

In this module candidates will learn how to troubleshoot hardware failures. Candidates will look at both physical hardware failures and failures associated with hardware device drivers. The module also discusses the improved print architecture in the Windows Vista operating system and the new Windows BitLocker Drive Encryption mechanism, which provides drive integrity and encryption for the hard disk of a computer.

Lessons:

• Installing and Configuring Windows Vista Device Drivers
• Overview of Troubleshooting Hardware
• Dealing with Physical Failures
• Dealing with Device Driver Failures
• Troubleshooting Printing in Windows Vista
• Troubleshooting BitLocker Protected Computers

Lab: Configuring Devices

• Managing Device Drivers

Lab: Troubleshooting Hardware

• Gathering Customer Information and Developing a Plan of Action
• Resolving a Printing Problem
• Checking for Signed Device Drivers

After completing this module, candidates will be able to:

• Install and configure Windows Vista device drivers
• Identify basic types of hardware-related troubleshooting problems
• Determine which problems are related to hardware failures
• Determine which problems are caused by device drivers
• Troubleshoot printing problems in Windows Vista
• Identify recovery options for computers that are protected by BitLocker

Module 4: Configuring and Troubleshooting Networking

In this module candidates will learn how to use the new Windows Vista tools to share and manage Windows Vista files. Candidates will also learn how to connect Windows Vista to a network, how to configure and troubleshoot the Remote Access features of Windows Vista and how to configure wireless networking and identify the most likely cause of network problems in a number of given network scenarios.

Lessons:

• Sharing Data with Others
• Managing Windows Vista Files
• Configuring Network Connectivity
• Configuring Remote Access
• Networking Without Wires
• Connecting to a Wireless Network
• Determining Network Settings
• Troubleshooting Network Connections

Lab: Sharing Files by Using Windows Vista

• Sharing Data with Others
• Managing Files

Lab: Configuring Remote Access

• Configuring a VPN

Lab: Networking Mobile Computers

• Configuring a Wireless Network
• Troubleshooting a Connection to a Wireless Network

Lab: Troubleshooting Networks

• Gathering Customer Information
• Gathering Relevant Computer Information
• Resolving the Problem

After completing this module, candidates will be able to:

• Share data with others
• Manage Windows Vista files
• Configure network connectivity
• Configure Remote Access
• Configure networks without wires
• Configure a connection to a wireless network
• Determine the current network settings
• Troubleshoot network connections

Module 5: Configuring and Troubleshooting Security

In this module candidates will learn how Windows Vista provides advanced network security to help counter the threats that exist in modern business and home network environments and how it includes new and updated functionality, including User Account Control, Windows Defender, and Windows Firewall. The module also aims to ensure that candidates understand how the new Windows Vista security features work so that any problems can be quickly and effectively diagnosed and fixed.

Lessons:

• Overview of User Account Control
• Troubleshooting User Account Control
• Configuring Windows Defender in Windows Vista
• Configuring Windows Firewall Settings

Lab: Configuring User Account Security

• Requesting an Application to Run Elevated One Time
• Marking an Application to Always Run Elevated
• Configuring User Account Control Panel

Lab: Configuring Network Security

• Configuring Windows Defender
• Configuring Windows Firewall

Lab: Troubleshooting Security-Related Issues

• Gathering Customer and System Information and Developing a Plan of Action
• Implementing a Plan of Action
• Additional Security Checks

After completing this module, candidates will be able to:

• Configure Windows Vista User Account Control
• Troubleshoot User Account Control
• Configure Windows Defender in Windows Vista
• Configure the Windows Firewall settings in Windows Vista

Module 6: Maintaining and Optimising Windows Vista

In this module candidates will learn how to use monitoring and configuration tools to obtain information about Windows Vista performance, and how to troubleshoot performance and reliability problems. The module introduces candidates to the new diagnostic tools in Windows Vista that will help to pinpoint problems with memory, networking, and start-up failures. Candidates will also become familiar with Windows Update and how best to configure automatic update options that help to keep a computer secure and stable.

Lessons:

• Maintaining Performance by Using Windows Vista Performance Tools
• Optimising Windows by Using Windows Vista Diagnostics Tools
• Configuring Windows Update

Lab: Maintaining and Optimising Windows Vista

• Monitoring General System Activity by Using Resource Overview
• Viewing System Stability by Using Reliability Monitor
• Configuring Windows Update
• Analysing Collected Information and Identifying Probable Causes
• Implementing a Plan of Action
• Viewing and Interpreting Reports in Performance Monitor

After completing this module, candidates will be able to:

• Maintain performance by using Windows Vista performance tools
• Optimise reliability by using Windows Vista diagnostic tools
• Configure Windows Update

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