M5118

Supporting Windows Vista and Applications in the Enterprise

Microsoft Certified IT Professional (MCITP):

Enterprise Support Technician on Windows

Vista M5118 70-622

Course Title: Supporting Windows Vista and Applications

in the Enterprise

Course Code: M5118
Version: B
Level: 300
Duration: 5 Days

Course Overview

The Supporting Windows Vista and Applications in the Enterprise M5118 instructor-led training course has been designed to provides IT Professionals with the necessary skills and knowledge required to support the Windows Vista operating system and applications in the Enterprise. Candidates will learn how to configure and troubleshoot the following technical areas for Windows Vista computers: operating system, hardware, networking, security and applications.

Target Audience

Candidates who should consider attending the M5118 Microsoft training course are experienced enterprise-level IT professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As a working professional, candidates must combine technical expertise with problem-solving and decision-making skills and a deep understanding of business and technical environments to resolve support issues quickly by considering all variables, justify resolutions with a logical troubleshooting approach, and relate trade-offs to business and technical requirements and constraints.

Candidates will have used Windows XP with Service Pack 2 (SP2) and have experience with Windows Server operating systems and their job requires these individuals to stay knowledgeable and skilled on new versions and updates of technology as defined by the business environment.

Course Objectives

On successfully completing the M5118 course candidates will be able to:

• Install Windows Vista in an Enterprise
• Describe and troubleshoot the Windows Vista boot process
• Configure and troubleshoot network connections
• Manage Windows Vista desktop systems
• Manage user profiles and data for Windows Vista portable and desktop computers
• Maintain and monitor Windows Vista performance and health
• Configure and troubleshoot Windows Vista Security feature settings
• Configure security settings to protect data on Windows Vista desktops
• Configure security for Windows Vista networks
• Configure Windows Vista to support remote users
• Troubleshoot operating system and application issues
• Troubleshoot hardware on Windows Vista computers
• Manage applications using Group Policy

Course Prerequisites

Candidates attending the M5118 Microsoft training course should have experience installing Windows operating systems and running commands from a command window, such as the DOS command prompt. Candidates should also be familiar with computer hardware and devices, such as the ability to use Windows device manager and look for unsupported devices. Candidates are also required to have basic knowledge of: TCP/IP such as knowing why a valid IP address is needed; networking, including LAN, WAN, wireless and firewall concepts and Windows and Active Directory, such as knowledge about domain user accounts, domain vs. local user accounts, user profiles, and group membership.

Finally; candidates should have application fundamentals, such as how a client communicates with the server in client/server applications and experience reviewing logs, such as understanding chronology, sequential order, severity, etc.

Testing and Certification

The M5118 Microsoft training course is the recommended preparation for the 70-622 Pro: Microsoft Desktop Support - ENTERPRISE exam.

Course Content

Module 1: Installing Windows Vista in an Enterprise Environment

In this module candidates will learn the methods used to install Windows Vista in an Enterprise environment.

Lessons:

• Preparing for Windows Vista Deployment
• Backing Up the User State
• Automating a Windows Vista Installation
• Creating and Deploying Images
• Windows Deployment Services Overview

Lab: Preparing for Vista Deployment

• Obtaining a Windows Vista Readiness Report and Hardware Inventory by Using the MAP
• Backing Up the User State
• Creating a WinPE Boot Disk
• Creating a Sysprep Answer File

Lab: Deploying Windows Vista

• Preparing the Reference Computer for Imaging
• Capturing the Custom Image
• Applying the Image
• Restoring the User State

After completing this module, candidates will be able to:

• Prepare for Windows Vista deployment
• Back up the User State
• Automate a Windows Vista installation
• Create and deploy images
• Describe Windows Deployment Services (WDS)

Module 2: Troubleshooting the Windows Vista Boot Process and System Services

In this module candidates will learn how to troubleshoot the Windows Vista boot process.

Lessons:

• Windows Vista Recovery Environment Overview
• Configuring and Troubleshooting Startup Settings
• Troubleshooting Operating System Services

Lab: Configuring and Troubleshooting the Windows Vista Startup Process

• Clean Booting Windows Vista
• Backing Up the BCD Using BCDEdit
• Using Windows RE to Repair a Computer with a Corrupted BCD
• Creating a Custom MMC to Remotely Connect to a Computer

After completing this module, candidates will be able to:

• Describe the Windows Vista start-up process and recovery options
• Configure and troubleshoot start-up settings
• Troubleshoot operating system services

Module 3: Troubleshooting Networks

In this module candidates will learn how to configure and troubleshoot network connections.

Lessons:

• Determining Network Settings
• Troubleshooting Network Connections

Lab: Troubleshooting Networks

• Gathering Customer Information
• Gathering Relevant computer Information
• Resolving the Problem

After completing this module, candidates will be able to:

• Obtain information to help troubleshoot networks
• Explain how to use the Network Diagnostics Framework to troubleshoot network problems

Module 4: Managing Windows Vista Desktop Systems

In this module candidates will learn how to identify and perform tasks to manage Windows Vista desktop systems.

Lessons:

• Windows Vista Desktop Management Overview
• Group Policy in Windows Vista
• Using Group Policy to Manage Desktops and Applications
• Using Group Policy Preferences to Manage Windows Vista
• Troubleshooting Group Policy
• Windows Remote Management Service

Lab: Planning and Configuring Group Policy

• Planning for Group Policy
• Configuring a Local Group Policy
• Configuring a Domain Desktop Policy

Lab: Managing Windows Vista Desktop Systems

• Configuring Office 2007 through Group Policy
• Configuring Group Policy Preferences
• Using Group Policy Reporting
• Using WinRM to Collect Data

After completing this module, candidates will be able to:

• Describe desktop management
• Describe Group Policy in Windows Vista
• Use Group Policy to configure desktops and applications
• Manage Windows Vista using Preferences
• Troubleshoot Group Policy
• Use WinRM to configure remote computers

Module 5: Configuring and Managing User Data and Profiles

In this module candidates will learn how to manage user profiles and data for Windows Vista portable and desktop computers.

Lessons:

• Windows Vista User Profiles Overview
• Implementing Folder Redirection
• Configuring Offline Profiles
• Working with Shadow Copies

Lab: Configuring and Managing User Data Profiles

• Planning Roaming User Data and Profiles
• Configuring Roaming Profiles
• Configuring Folder Redirection
• Configuring Offline Files
• Using Shadow Copies

After completing this module, candidates will be able to:

• Describe user profiles in Windows Vista
• Implement folder redirection
• Configure offline files
• Enable and configure shadow copies

Module 6: Maintaining and Monitoring Windows Vista Desktops

In this module candidates will learn how to perform tasks to maintain and optimise Windows Vista performance and health.

Lessons:

• Maintaining Software Updates
• Monitoring Reliability and Performance
• Event Viewer Overview
• Configuring Windows Task Scheduler

Lab: Maintaining and Monitoring Windows Vista Desktops

• Configuring Windows Update
• Logging and Reporting with the Performance and Reliability Monitor
• Creating a Custom View from a Remote Computer
• Creating a Subscription
• Creating a Scheduled Task
• Creating an Alert

After completing this module, candidates will be able to:

• Configure software
• Use the Performance and Reliability Monitor
• Use Event Viewer
• Configure Windows Task Scheduler

Module 7: Securing Windows Vista Desktops

In this module candidates will learn how to configure and troubleshoot Windows Vista security settings.

Lessons:

• Windows Vista Security Overview
• Configuring User Account Control
• Troubleshooting Authentication Issues
• Implementing Windows Defender
• Securing Internet Explorer
• Configuring Antivirus with Microsoft Forefront

Lab: Securing Windows Vista Desktops

• Understanding the A. Datum Client Security Requirements
• Configuring UAC Locally
• Configuring Windows Defender Locally
• Examining Local Internet Explorer Security Settings
• Configuring Client Security Settings According to Your Proposals

After completing this module, candidates will be able to:

• Describe the Windows Vista security features
• Configure and troubleshoot User Account Control settings
• Troubleshoot the authentication process
• Configure Windows Defender to help protect against malicious software
• Configure security-related settings in Windows Internet Explorer 7
• Configure Microsoft Forefront to provide antivirus protection

Module 8: Securing Data on Windows Vista

In this module candidates will learn different methods for providing security for data on Windows Vista desktops.

Lessons:

• Using Permissions to Share and Secure Data
• Configuring EFS
• Configuring BitLocker Drive Encryption

Lab: Securing Data on Windows Vista

• Sharing and Securing Data with Permissions
• Sharing on the Public Folder
• Configuring EFS Encryption
• Sharing Encrypted Files

After completing this module, candidates will be able to:

• Describe how to secure and share data using permissions
• Configure the Encrypting file Systems (EFS)
• Configure Windows BitLocker Drive Encryption

Module 9: Securing Windows Vista Networks

In this module candidates will learn how to configure security for Windows Vista networking.

Lessons:

• Network Access Protection Overview
• Securing Wireless Networks
• Implementing Windows Firewall
• Configuring IPsec

Lab: Securing Windows Vista Networks

• Understanding the A. Datum Corporation Network Security Requirements
• Implementing NAP DHCP Enforcement
• Configuring a Wireless Policy
• Configuring Windows Firewall

After completing this module, candidates will be able to:

• Describe Network Access Protection (NAP)
• Secure a wireless network
• Implement Windows Firewall
• Configure Internet Protocol security (IPsec)

Module 10: Supporting Remote Users

In this module candidates will learn how to configure remote access methods.

Lessons:

• Configuring VPN Connections
• Using Remote Desktop
• Using Remote Assistance

Lab: Supporting Remote Users

• Creating a VPN Connection
• Configuring Remote Desktop
• Providing Remote Assistance

After completing this module, candidates will be able to:

• Configure VPN connections
• Use Remote Desktop
• Use Remote Assistance

Module 11: Troubleshooting Operating System and Application Installations

In this module candidates will learn how to perform troubleshooting techniques related to the operating system and applications.

Lessons:

• Troubleshooting the Operating System
• Troubleshooting the Application Installation

Lab: Troubleshooting Operating System and Application Installations

• Troubleshooting Disk Configurations
• Troubleshooting Deployed Application Settings
• Troubleshooting Application File Type Associations

After completing this module, candidates will be able to:

• Identify and use operating system troubleshooting techniques
• Identify and use application installation troubleshooting techniques

Module 12: Troubleshooting Hardware

In this module candidates will learn how to troubleshoot hardware failures.

Lessons:

• Troubleshooting Hardware Overview
• Troubleshooting Physical Failures
• Troubleshooting Device Driver Failures
• Troubleshooting Printing in Windows Vista

Lab: Troubleshooting Hardware

• Preventing Removable Storage Device Installation
• Resolving a Printer Problem
• Checking for Unsigned Device Drivers

After completing this module, candidates will be able to:

• Identify basic hardware-related issues
• Determine problems related to hardware failures
• Determine problems that are caused by device drivers
• Identify the recovery options for computers protected by BitLocker

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