M10508: Planning, Deploying, and Managing Microsoft Exchange Server 2010 Unified Messaging

Version: A
Length: 3 Days 
Published: October 21, 2010 
Language(s): English 
Audience(s): IT Professionals 
Level: 300 
Technology: Microsoft Exchange Server 2010 
Type: Course 
Delivery Method: Instructor-led (classroom)

About this Course
This course provides information on planning and managing Microsoft Exchange Server 2010 Unified Messaging (UM) deployments. The course addresses such topics as new features, upgrading from Microsoft Exchange Server 2007 UM to Exchange Server 2010 UM, Microsoft Office Communications  Server 2007 integration, and tools and processes to support Unified Messaging planning, installation/setup, and implementation. 
Audience Profile
This course is intended for customers who have a prior understanding of Exchange Server 2007 Unified Messaging features and functionality. The course is also targeted at early adopters of Exchange Server 2010 who need information on new features, deployment concerns, prerequisites, and best practices. This includes Consultants, Architects, and IT Professionals in the field who need detailed information on the tools and processes available to support Exchange Unified Messaging. 
At Course Completion
After completing this course, students will be able to:
oMake use of the new features available in Exchange Server 2010 Unified Messaging. 
oIdentify Unified Messaging deployment planning concerns, including prerequisites and deployment scenarios. 
oDescribe the considerations involved in deploying an Exchange Server 2010 Unified Messaging solution. 
oDetermine which deployment type best suits their organization`s requirements and understand its impact on deployment tasks and processes. 
oConfigure Exchange Server 2010 Unified Messaging components. 
oImplement Exchange Server 2010 Unified Messaging features and policies. 
oUse Exchange Server 2010 Unified Messaging tools.

To benefit from this course, students must have:
oA thorough understanding of Exchange Server 2007 Unified Messaging features and functionality.
oAn understanding of how to install and setup the Exchange Server 2010 Unified Messaging role.
oGeneral familiarity with Office Communications Server 2007 R2.

Course Outline
Module 1: Overview of Exchange Server 2010 Unified Messaging
This module provides an introduction to new features introduced in the Exchange Server 2010 Unified Messaging service, with particular attention to the new Arbitration Mailbox feature and improved name resolution.
Lessons 
oLesson 1: Introduction to Exchange Server 2010 Unified Messaging
oLesson 2: Overview of Changes to Unified Messaging in Exchange Server 2010
oLesson 3: Arbitration Mailbox
oLesson 4: Improved Name Resolution
After completing this module, students will be able to:
oDescribe the new and enhanced UM features in Exchange Server 2010.
oExplain the benefits of these new features.
oDescribe the purpose of the new Arbitration Mailbox feature in Exchange Server 2010.
oExplain how name resolution has been improved in Exchange Server 2010.
Module 2: Exchange Server 2010 Unified Messaging Architecture
This module describes the overall Exchange Server 2010 architecture and the role of the Unified Messaging system within this architecture. The module also describes how to plan your UM server implementation to ensure that your capacity and availability needs are met, and explains how Cisco Call Manager can be integrated with Exchange Server 2010 UM.
Lessons 
oLesson 1: Exchange Server 2010 Unified Messaging Server Topologies
oLesson 2: Exchange Server 2010 Unified Messaging Logical Design
oLesson 3: Exchange Server 2010 Unified Messaging Server Capacity Planning
oLesson 4: Exchange Server 2010 Unified Messaging Availability
oLesson 5: VoIP Gateway Capacity Planning and Ports Calculation
oLesson 6: Exchange Server 2010 Unified Messaging Audio Codecs
After completing this module, students will be able to:
oExplain the role of the Unified Messaging server in the overall Exchange Server 2010 architecture.
oDescribe the various UM server topologies that can be deployed.
oPlan your UM server implementation to meet your capacity needs.
oPlan your UM server implementation to meet your availability needs.
oExplain the role of audio codecs in an Exchange Server 2010 Unified Messaging solution.
oDescribe key components of the Exchange Server 2010 Unified Messaging logical design.
Module 3: Exchange Server 2010 Unified Messaging Setup and Language Support
This module explains the changes in Unified Messaging server Setup in Exchange Server 2010. You will also learn about the extended Unified Messaging internationalization introduced in Exchange Server 2010, as well as changes in language support between Exchange Server 2007 and Exchange Server 2010 Unified Messaging.
Lessons 
oLesson 1 Changes in Exchange Server 2010 Unified Messaging Setup
oLesson 2: Installing the Exchange Server 2010 Unified Messaging Server Role
oLesson 3: Internationalization
Lab : Installing a Language Pack
oExercise 1: Install a Language Pack
Lab : Removing a Language Pack
oExercise 1: Remove a Language Pack
After completing this module, students will be able to:
oDescribe changes to UM server setup in Exchange Server 2010.
oExplain what has changed in language support between Exchange Server 2007 and Exchange Server 2010 Unified Messaging.
oInstall and remove additional language packs.
oDescribe the impact of removing a language pack that is currently being used by a dial plan.
oTroubleshoot basic language pack-related issues.
Module 4: Upgrading Exchange Server 2007 to Exchange Server 2010 Unified Messaging
This module explains the different scenarios for upgrading from an existing Exchange Server 2007 Unified Messaging environment to an Exchange Server 2010 Unified Messaging environment. The module explains what types of environments are supported, and how calls will be routed in the new mixed environment.
Lessons 
oLesson 1: Upgrade Requirements and Scenarios
oLesson 2: Adding an Exchange Server 2010 UM Server to an Existing Exchange Server 2007 UM Environment
oLesson 3: Call Flow After Introducing an Exchange Server 2010 Unified Messaging Server
oLesson 4: Migration Issues
Lab : Exploring Exchange Server 2007 Unified Messaging Objects Before and After Upgrade
oExercise 1: Examine Existing Exchange Server 2007 Unified Messaging Objects
oExercise 2: Upgrade Existing Exchange Server 2007 Unified Messaging Objects to Exchange Server 2010
Lab : Examining Network Trace for Different Call-routing Scenarios
oExercise 1: Examine a Simple Voice Mail Call to an Exchange Server 2010 Mailbox
oExercise 2: Examine a Voice Mail Call to an Exchange Server 2007 Mailbox
After completing this module, students will be able to:
oDescribe the requirements for upgrading Exchange Server 2007 Unified Messaging to Exchange Server 2010 Unified Messaging.
oAdd an Exchange Server 2010 UM server to an existing Exchange Server 2007 UM environment.
oExplain different call-flow scenarios after introducing an Exchange Server 2010 UM server and how to troubleshoot them.
Module 5: Call Answering Rules
This module explains the new Call Answering Rules feature that is introduced in Exchange Server 2010 Unified Messaging. The module describes how Call Answering Rules work, and explains how to administer, configure, and troubleshoot these rules.
Lessons 
oLesson 1: Call Answering Rules Overview
oLesson 2: Administering Call Answering Rules
oLesson 3: Troubleshooting Issues with Call Answering Rules
Lab : Working with Call Answering Rules
oExercise 1: Enable a User for Call Answering Rules
oExercise 2: Create Call Answering Rules
oExercise 3: Trigger Call Answering Rules
Lab : Troubleshooting with MFCMapi
oExercise 1: Remove All Call Answering Rules
After completing this module, students will be able to:
oDescribe the Call Answering Rules feature and the scenarios that it supports.
oAdminister Call Answering Rules.
oTroubleshoot issues with Call Answering Rules.
Module 6: Voice Mail Preview
This module introduces the new Voice Mail Preview feature in Exchange Server 2010. The module describes how Voice Mail Preview works and how users can administer the various Voice Mail Preview options.
Lessons 
oLesson 1: What Is Voice Mail Preview?
oLesson 2: Voice Mail Preview User Administration and Experience
Lab : Verifying Voice Mail Preview Settings
oExercise 1: Check UM Mailbox Policy Settings
Lab : Observing How Voice Mail Preview Works and Fails
oExercise 1: Review a Successfully Sent Voice Mail Message
oExercise 2: Review a Voice Mail Message That Is over 75 Seconds Long
oExercise 3: Review Voice Mail Preview Text with Incorrect Language Assignment
After completing this module, students will be able to:
oDescribe the benefits of Voice Mail Preview.
oDescribe the architecture of Voice Mail Preview.
oEnable Voice Mail Preview for users.
oUnderstand common Voice Mail Preview failure scenarios.
Module 7: Protected Voice Mail
This module introduces Protected Voice Mail, a new feature in Exchange Server 2010 Unified Messaging that uses Information Rights Management (IRM) to encrypt the contents of voice messages and specify the operations permitted on them.
Lessons 
oLesson 1: Overview of Protected Voice Mail
oLesson 2: Active Directory Rights Management Service
oLesson 3: Supported Protected Voice Mail Operations
oLesson 4: Implementing Protected Voice Mail
Lab : Configuring RMS
oExercise 1: Verify RMS Installation
oExercise 2: Enable and Test the Exchange Server 2010 IRM Configuration
Lab : Configuring Protected Voice Mail
oExercise 1: Enforce Protected Voice Mail for All Unauthenticated Callers
oExercise 2: Allow Protected Voice Mail for Authenticated Callers
After completing this module, students will be able to:
oDescribe the features and benefits of Protected Voice Mail.
oUnderstand the role of Microsoft Active Directory Rights Management (AD RMS) in Protected Voice Mail.
oDescribe supported Protected Voice Mail scenarios.
oImplement Protected Voice Mail.
Module 8: Message Waiting Indicator
This module presents an overview of the Message Waiting Indicator feature introduced in Exchange Server 2010.
Lessons 
oLesson 1: Overview of Message Waiting Indicator
oLesson 2: Configuring Message Waiting Indicator
oLesson 3: Message Waiting Indicator Design and Support Issues
Lab : Verifying Message Waiting Indicator Settings
oExercise 1: Verify Message Waiting Indicator Settings
Lab : Setting Up SMS Text Message Notifications
oExercise 1: Set Up SMS Text Message Notifications
After completing this module, students will be able to:
oExplain how the Message Waiting Indicator feature functions in Exchange Server 2010.
oConfigure Message Waiting Indicator settings.
oUnderstand common Message Waiting Indicator implementation and support considerations.
Module 9: Faxing with Exchange Server 2010 Unified Messaging
This module explains how Exchange Server 2010 Unified Messaging enables users to receive fax messages in their Exchange Server 2010 mailbox.
Lessons 
oLesson 1: Overview of Faxing with Exchange Server 2010 Unified Messaging
oLesson 2: Configuring Exchange Server 2010 Unified Messaging Faxing
Lab : Verifying Fax Provisioning
oExercise 1: Enable Faxing in UM Settings
Lab : Changing Fax Configuration
oExercise 1: Enable Inband Fax Detection
After completing this module, students will be able to:
oUnderstand differences in fax functionality between Exchange Server 2007 Unified Messaging and Exchange Server 2010 Unified Messaging.
oDescribe Unified Messaging fax call flow and its underlying logic.
oAdminister Unified Messaging fax functionality in Exchange Server 2010.
Module 10: Integrating Office Communications Server 2007 R2 with Exchange Server 2010 Unified Messaging
This module presents common integration scenarios that make Exchange Server 2010 Unified Messaging and Office Communications Server 2007 R2 "better together."
Lessons 
oLesson 1: Exchange Server 2010 Unified Messaging and Office Communications Server 2007 R2 Integration
oLesson 2: Exchange Server 2010 Unified Messaging Integration with Office Communications Server 2007 R2 Enterprise Voice
oLesson 3: Office Communications Server 2007 R2 Integration with Outlook Web App
Lab : Integrating Office Communications Server 2007 R2 and the Outlook Web App Chat Feature
oExercise 1: Configure IM and Presence in OWA
After completing this module, students will be able to:
oDescribe the principal Microsoft Exchange Server 2010 Unified Messaging-Office Communications Server 2007 R2 integration scenarios.
oExplain the steps for deploying an integrated Exchange Server 2010-Office Communications Server 2007 R2 Enterprise Voice solution.
oDescribe Office Communications Server 2007 R2 instant messaging (IM) integration with Outlook Web App (OWA).