M10533: Deploying, Configuring, and Administering Microsoft Lync Server 2010 Version: A Length: 5 Days Published: June 03, 2011(In development) Language(s): English Audience(s): IT Professionals Level: 200 Technology: Microsoft Lync Server 2010 Type: Course Delivery Method: Instructor-led (classroom) About this Course This five-day instructor-led course teaches IT professionals how to deploy, configure, and administer a Microsoft Lync Server 2010 solution. The course emphasizes Lync Server 2010 Enterprise Voice features from a deployment and configuration perspective. The labs in this course build on each other to create a solution that includes IM and Presence, Conferencing, and Enterprise Voice. This course helps the student prepare for Exam70-664. Audience Profile This course is intended for IT professionals and telecommunications professionals who want to learn how to install, configure, manage and maintain a Microsoft Lync Server 2010 environment. These professionals should have at least 3 years` experience working with unified communications software, including knowledge of and experience with Microsoft Office Communications Server 2007 R2. At Course Completion After completing this course, students will be able to: oDescribe how the features and architecture of Microsoft Lync Server 2010 enable real time communication and collaboration oDeploy Lync Server 2010 oConfigure users and rights using Role Based Access Control (RBAC) oDeploy and manage Lync 2010 clients oConfigure and manage external user access using the Edge server role oDeploy basic Enterprise Voice functionality oExtend Enterprise Voice functionality to include Trunk options, call park orbit, and the unassigned number feature oIntegrate Microsoft Exchange Server 2010 Service Pack 1 (SP1) Unified Messaging (UM) with Lync Server 2010 oConfigure the Response Group Service, including agent groups, queues, and workflows oConfigure and manage conferencing oConfigure and use archiving and monitoring oPerform back up and restore of Lync Server 2010 critical data oImprove bandwidth management using Call Admission Control (CAC) oConfigure and deploy Enhanced 9-1-1 oConfigure a Survivable Branch Server for a branch office In addition to their professional experience, students who attend this training should have an understanding of the following telecommunications concepts: oThe difference between TDM and VoIP oGateways and PBX oSession Initiation Protocol (SIP) oCodecs oDialing plans Students should also understand the following general concepts: oNetworking fundamentals, including TCP/IP/UDP, DNS oActive Directory principles and management oWindows Server 2008 fundamentals oPublic Key Infrastructure (PKI) oExchange Messaging concepts oPowerShell basics oSQL Server concepts and operation Course Outline Module 1: Features and Architecture of Microsoft Lync Server 2010 This module introduces the architecture and topology of Lync Server 2010. It also explains a high-level overview of Lync Server 2010 features and capabilities, including enhanced social networking capabilities, and the improved administrative experience provided by the Central Management Store and the Lync Server Control Panel. Additionally, it provides an overview of the new Topology Builder tool. Lessons oFeatures of Lync Server 2010 oArchitecture and Server Roles oManagement Tools After completing this module, students will be able to: oDescribe the features and capabilities of Lync Server 2010 oDescribe the architecture and server roles of Lync Server 2010 oDescribe the management tools of Lync Server 2010 Module 2: Deploying Microsoft Lync Server 2010 This module introduces the planning and implementation tasks necessary deploying Microsoft Lync Server 2010 Enterprise Edition. It also explains the Lync Server 2010 infrastructure requirements, the topology design and publishing process, as well as the steps required to prepare Microsoft Active Directory Domain Services (AD DS), deploy a Front End server and pool, and prepare for the deployment of the remaining server roles. Lessons oPreparing for Deployment oReviewing the Design Process oDeploying Lync Server 2010 Lab : Preparing the Environment and Deploying a Lync Server 2010 Pool oExercise 1: Preparing for Lync Server 2010 oExercise 2: Configuring a Lync Server 2010 Topology oExercise 3: Publishing a Topology and Deploying a Front End Server oExercise 4: Validating the Topology After completing this module, students will be able to: oPrepare for the deployment of Lync Server 2010 oReview the design process oDeploy Lync Server 2010 Module 3: Configuring Users and Rights in Microsoft Lync Server 2010 This module explains how to configure and manage users in Lync Server 2010. It describes the configuration management options in Lync Server 2010, including the Lync Server Control Panel and the Lync Server Management Shell. It also covers the basic syntax for working in Microsoft Windows PowerShell. Additionally, it describes the Role Based Access Control (RBAC) administrative model in Lync Server 2010, and highlights the predefined roles and the process to create new custom roles. Lessons oManaging Lync Server 2010 oRole Based Access Control Lab : Configuring Users and Rights oExercise 1:Using the Lync Server Control Panel oExercise 2: Using the Lync Server Management Shell oExercise 3: Configuring Role Based Access Control After completing this module, students will be able to: oUse Lync Server 2010 management interfaces oConfigure Role Based Access Control Module 4: Client and Device Deployment and Management This module explains how to effectively manage desktop clients and devices in a Microsoft Lync Server 2010 environment. It describes how to create and define client and user policies in Lync Server 2010, as well as new procedures for deploying clients and devices. Lessons oPreparing for Client Deployment oDeploying Lync 2010 Clients oPreparing for Device Deployment oDeploying and Managing IP Phones Lab : Client and Device Management oExercise 1: Creating and Assigning Client Policies oExercise 2: Creating and Assigning Device Policies oExercise 3: Configuring Device Update After completing this module, students will be able to: oPrepare for client deployment oDeploy and manage clients oPrepare for device deployment oDeploy and manage IP phones Module 5: External User Access This module explains how to support external access in a Microsoft Lync Server 2010 deployment. It describes the features and functionality of the Edge Server that support user communication and collaboration with external users, and internal user access to public IM services. Additionally it explains how to configure network routing for the Edge Server, obtain and install certificates, and create and modify Access Edge Policies for federated, remote, and public scenarios. Lessons oEdge Server Role oTopologies for External User Access oPreparing for External User Access oEdge Server Deployment Process Lab : Deploying External User Access oExercise 1: Configuring the Topology for External Access oExercise 2: Deploying Edge Server and Configuring Remote Access oExercise 3: Testing and Verifying External User Access After completing this module, students will be able to: oDefine the Edge Server role oConsider topologies for external user access oDeploy Edge Server Module 6: Configuring Basic Enterprise Voice Functionality This module provides an overview of the major components, features and topology requirements of Microsoft Lync Server 2010 Enterprise Voice. It explains the capabilities and components that are new or enhanced in Lync Server 2010. It also describes how to prepare, configure, and deploy basic Enterprise Voice functionality. Lessons oFeatures of Lync Server 2010 Enterprise Voice oPreparing for Enterprise Voice oDeploying Enterprise Voice Lab : Configuring Basic Enterprise Voice Functionality oExercise 1: Configuring Topology for Enterprise Voice oExercise 2: Configuring Lync Server 2010 Enterprise Voice oExercise 3: Configuring Voice Policies and PSTN Usages After completing this module, students will be able to: oDescribe the features of Lync Server 2010 Enterprise Voice oPrepare for the deployment of Lync Server 2010 Enterprise Voice Functionality oDeploy and configure Lync Server 2010 Enterprise Voice Functionality Module 7: Extending Enterprise Voice Functionality This module explains how to configure policies, routes, and usage records. It also describes how to implement the call park and unassigned number features. Lessons oConfiguring Enterprise Voice oIntroducing Call Park oIntroducing the Announcement Service Lab : Implementing Enterprise Voice oExercise 1: Configuring Routes and Site Trunks oExercise 2: Configuring Call Park oExercise 3: Configuring the Unassigned Number Feature oExercise 4: Configure Users for Enterprise Voice oExercise 5: Testing and Verifying Enterprise Voice Functionality After completing this module, students will be able to: oConfigure Enterprise Voice Functionality oIntroduce the Call Park feature into your Enterprise Voice Deployment of Microsoft Lync Server 2010 oIntroduce the Unassigned Number feature into your Enterprise Voice Deployment of Lync Server 2010 Module 8: Microsoft Exchange Server 2010 SP1 Unified Messaging (UM) Integration This module describes the prerequisites for integrating Exchange Server 2010 UM with Lync Server 2010. It also explains how to create and configure a UM dial plan. Additionally, it covers how to use the tools and services needed to integrate Exchange Server 2010 UM with Lync Server 2010. Finally it explains how to enable a user for UM integration with Lync Server 2010. Lessons oPrerequisites for Integrating Exchange Server 2010 SP1 UM with Lync Server 2010 oIntegrating Exchange Server 2010 SP1 UM with Lync Server 2010 Lab : Integrating Exchange Server 2010 SP1 Unified Messaging with Lync Server 2010 oExercise 1: Configuring Exchange Server 2010 SP1 oExercise 2: Configuring Lync Server 2010 Interoperability with Exchange Server 2010 SP1 After completing this module, students will be able to: oPerform the necessary tasks to prepare for the integration of Exchange Server 2010 SP1 Unified Messaging with Lync Server 2010 oIntegrate Exchange Server 2010 SP1 Unified Messaging with Lync Server 2010 Module 9: Implementing Response Groups This module introduces the Response Group Service and the changes that have been implemented with Microsoft Lync Server 2010. It describes RGS components, including queues, agent groups, workflows, and interactive workflows. It also explains how to use tools such as Lync Server Control Panel, Lync Server Management Shell, and Response Group Configuration Tool to manage workflows. Lessons oOverview of the Response Groups Service and its Application oResponse Group Service Components oResponse Group Service Management Tools Lab : Configuring the Microsoft Lync Server 2010 Response Group Service oExercise 1: Configuring Agents Groups and Queues oExercise 2: Configuring Workflows oExercise 3: Verifying the Response Group Service Behavior After completing this module, students will be able to: oDescribe the function of the Response Group Service and its new features oDescribe the components of the Response Group Service and their settings oDescribe the tools used to configure and manage response groups Module 10: Conferencing in Microsoft Lync Server 2010 This module introduces conferencing in Lync Server 2010. It also explains dial-in conferencing in Lync Server 2010 and how to manage and administer conferencing policies. Lessons oIntroduction to Conferencing in Lync Server 2010 oDial-In Conferencing in Lync Server 2010 oManaging and Administering Conferencing Policies Lab : Conferencing Configuration and Deployment oExercise 1: Configuring Dial-In Conferencing oExercise 2: Configuring Conferencing Policies oExercise 3: Experiencing Lync Server 2010 Conferencing After completing this module, students will be able to: oDescribe the conferencing modes in Lync Server 2010 oDescribe the Lync Server 2010 conferencing features oDiscuss the conferencing architecture and infrastructure components oExplain conferencing call flows oExplain the conferencing deployment and migration considerations Module 11: Monitoring and Archiving This module describes the features and configuration of the Monitoring and Archiving services. It also explains how to interpret the Quality of Experience (QoE) reports and use this information to better manage and deliver a high-quality user experience for Microsoft Lync Server 2010. Lessons oDescribing the Archiving Service oDescribing the Monitoring Service oConfiguring Archiving and Monitoring Lab : Configuring and Using Archiving and Monitoring in Lync Server 2010 oExercise 1: Configuring the Archiving Server Role oExercise 2: Configuring the Monitoring Server Role and the Lync Server Monitoring Reports oExercise 3: Exploring the Lync Server Monitoring Reports After completing this module, students will be able to: oDescribe the archiving service oDescribe the monitoring service oConfigure the archiving and monitoring services Module 12: High Availability and Disaster Recovery in Microsoft Lync Server 2010 This module explains the requirements for high availability as well as the requirements for the Domain Name System (DNS) load balancing feature. It also describes the tools and methods for successfully backing up and restoring a Lync Server 2010 environment. Additionally, it explains how to backup and restore and export and import critical Lync Server 2010 data. Lessons oOptions for High Availability oTools for Backing Up and Restoring Lync Server 2010 oExporting and Importing Critical Lync Server Data oBacking up and Restoring Critical Lync Server Data Lab : Preparing for a Disaster and Recovering oExercise 1: Using System and Application Tools to Backup Lync Server 2010 oExercise 2: Using Lync Server 2010 Tools to Backup Lync Server 2010 oExercise 3: Restoring Lync Server 2010 After completing this module, students will be able to: oDescribe the high availability options oDescribe the tools for backing up and restoring Lync Server 2010 oExport and import critical Lync Server 2010 data oBack up and restore critical Lync Server 2010 data Module 13: Call Admission Control This module introduces Call Admission Control (CAC) in Lync Server 2010 and describes the various components. It explains how to deploy and use CAC bandwidth management to help prioritize and control allocation of network resources to real-time communications sessions. Lessons oOverview of CAC Functionality oImplementing CAC Lab : Implementing Call Admission Control oExercise 1: Configuring CAC Components oExercise 2: Verifying Bandwidth Policy After completing this module, students will be able to: oDescribe an overview of CAC features and functionality oConfigure and implement Call Admission Control Module 14: Deploying and configuring Enhanced 9-1-1 This module introduces Location Information Server (LIS), which builds on Enhanced 9-1-1, technology to provide location information to users of a network. It explains how to deploy and configure LIS for use with or without Enhanced 9-1-1. Lessons oEnhanced 9-1-1 oDeploying and Configuring Enhanced 9-1-1 Lab : Configuring the Lync Server 2010 Location Information Service for Enhanced 9-1-1 Calling oExercise 1: Creating Emergency Routes and PSTN Usages oExercise 2: Defining LIS Locations oExercise 3: Experiencing LIS Features After completing this module, students will be able to: oExplain the function, features, components, and requirements of Enhanced 9-1-1 oDeploy and configure Enhanced 9-1-1 Module 15: Voice Resiliency Features of Lync Server 2010 This module describes the voice resiliency features of Lync Server 2010. It explains how voice resiliency is used to provide continuous Enterprise Voice service so that users can continue making and receiving calls, even if the central site or the WAN link from a branch to its central site becomes unavailable. It also explores multiple failure scenarios such as central site failover, branch site failover, and WAN failover. Lessons oVoice Resiliency in Lync Server 2010 oFeatures Available During Various Outage Scenarios Lab : Implementing Voice Resiliency in Lync Server 2010 oExercise 1: Configuring a Survivable Branch Server oExercise 2: Testing and Verifying Branch Office Voice Resiliency with WAN Outage oExercise 3: Testing and Verifying Branch Office Voice Resiliency with Pool Outage After completing this module, students will be able to: oExplain voice resiliency in Lync Server 2010 oExplain the features available during various outage scenarios Additional Reading To help you prepare for this class, review the following resources: