Part Number Description
IPCE-BS-MSD-EAGT Add-on MSD b+s CRM connector for email - add on top of voice
IPCE-BS-SF-CASEAGT Add-on Salesforce b+s CRM connector for case - add on voice
IPCE-BS-SAP-CAGT Add-on SAP b+s CRM connector for chat - add on top of voice
IPCE-BS-SAP-EAGT Add-on SAP b+s CRM connector for email - add on top of voice
IPCE-BS-SIEBE-EAGT Add-on Siebel b+s CRM connector for email - add on for voice
IPCE-EGAIN-ADD-K9 Add-on SKUs for eGain volume-based applications
IPCE-ONQSVR ALI OnQ Enterprise Server License
IPCE-ONQPORT-L ALI OnQ Port for CCE
IPCE-ONQADDONPRT-L ALI OnQ Port for UCCE/PCCE Add On
IPCE-CRM-ADD Bucher+Suter SolutionsPlus CRM for CCE - Additional Seats
IPCX-CRM Bucher+Suter SolutionsPlus CRM for CCX - New Deployment
IPCE-EGAN-CMB Cisco Media Blender
IPCE-EGAN-CTK-CN Egain Call Track per concurrent user
IPCE-EGAN-CHT-CN EGain Chat per concurrent user
IPCE-EGAN-CTB-20K EGain Chatbot for 20,000 Sessions per month
IPCE-EGAN-CTB-10K EGain Chatbot for 10,000 sessions per month
IPCE-EGAN-COB-NM EGain Cobrowse per named user
IPCE-EGAN-COM-20K EGain Community for 20,000 sessions per month
IPCE-EGAN-COM-10K EGain Community for 10,000 sessions per month
IPCE-EGAIN-K9 EGain for Cisco S+ top level SKU