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Supporting Cisco Routing and Switching Network Devices

Cisco Certified Technician (CCT) Certification 640-792 RSTECH

Course Title: Supporting Cisco Routing and Switching

Network Devices v1.0

Course code: RSTECH
Duration: 5-6 hours

Course Overview

The Supporting Cisco Routing & Switching Network Devices (RSTECH) training course focuses on the skills required for onsite support and maintenance of Cisco routers, switches, and operating environments. Technicians in this area must be able to identify Cisco router and switch models, accessories, cabling, and interfaces; understand the Cisco IOS Software operating modes and identify commonly found software; and be able to use the Cisco Command Line Interface (CLI) to connect and service products.

This is a 5- to 6-hour, on-demand training course that is designed for field support engineers working with Cisco routers, switches, and operating software. Purchase covers a one-year subscription period for a single user and provides access to the most current information on Cisco products. The course is divided into short modules and uses text, audio narration, graphical images, drawings, and video to illustrate the proper procedures for diagnosing and resolving common issues - to improve the effectiveness of field support engineers and speed time-to-resolution.

Please note that candidates are required to first attain the CCT Routing & Switching certification before they can achieve the CCT TelePresence and/or Data Centre certifications.

Target Audience

Cisco field support technicians and other support engineers should consider taking this course. By achieving CCT certification candidates are able to demonstrate that they have the requisite skills and knowledge to successfully perform onsite support and maintenance of Cisco networking devices and work effectively with the Cisco Technical Assistance Centre.

Course Objectives

On successfully completing the RSTECH course candidates will be able to:
  • Review networking fundamentals, including connectivity, LAN and WAN, OSI model, subnetting, and addressing
  • Identify Cisco TelePresence models, accessories, cabling, and interfaces
  • Understand Cisco IOS Software operating modes and identify commonly found software
  • Use the Cisco command line interface (CLI) to connect and service products
  • Demonstrate effective field servicing and equipment replacement, including hot swap, with support of the Cisco Technical Assistance Centre

Course Prerequisites

There are no prerequisites for candidates to paricipate in the RSTECH Cisco training course.

Testing and Certification

The RSTECH Cisco training course is the recommended preparation for the 640-692 RSTECH exam required to achieve the Cisco Certified Technician (CCT) Certification.

Exam Topics

The following topics are general guidelines for the content that may be included in the exam, however other related topics may also be included and the guidelines may change at any time.

Identify Cisco Equipment and Related Hardware:
  • Identify the interfaces on Cisco equipment including the Cisco Catalyst 6500, 4500, 3560, 3750 and 2975 & 2960 Series switches and Cisco 2800, 2900, 3800, 3900, 7200, 7300, 7600 Series Integrated Service routers
  • Identify the cabling on Cisco equipment
  • Identify Cisco products by logo marking and model number (including, but not limited to, locations on chassis, line card, module, or adapter)
  • Identify and locate the serial number of Cisco products (including, but not limited to, locations on chassis, line card, module, or adapter)
  • Identify and describe the commonly used components
  • Describe the hardware memory common terms and use in Cisco routers and switches
Describe Cisco IOS Software Operation:
  • Describe the different operating modes for Cisco CatOS / IOS Software
  • Navigate between the different operating modes listed
  • Determine the current mode of the device
  • Copy and paste a configuration file from / to a router or switch
  • Know how to use and interpret the basic Cisco IOS Software commands
  • Describe where to find the configuration register parameter and how to change it
  • Identify a configuration file from a Cisco device
  • Perform software upgrade or downgrade using TFTP, xmodem, tftpdnld, flash memory, memory card reader, or USB
  • Perform password recovery on a Cisco device
General Networking Knowledge:
  • Describe in general terms the basic functionality and key differences for the following hardware: LAN switch, router, modem, and Wireless Access Points
  • Describe what an IP address and subnet is
  • Differentiate between these Layer 2 technologies: Ethernet, Fast Ethernet, Gigabit Ethernet, Serial, ATM, ISDN, DSL, Optical, and so on
  • Describe what FTP does
  • Describe what TFTP does
  • Describe what a CSU/DSU does (such as, loop back processes, and so on)
  • Describe Telco termination point (such as, demarc, and so on)
  • Describe what Telnet and SSH does
  • Describe what ping does
  • Use the OSI and TCP/IP models and their associated protocols to explain how data flows in a network
  • Identify and correct common network problems at Layers 1 and 2
Service-related Knowledge:
  • Locate and use a text editor (such as, Notepad)
  • Locate and use Terminal Emulation
  • Locate and use the Window command prompt
  • Configure networks settings for Ethernet port on laptop (IP address, subnet mask and default gateway) and establish a connection with Ethernet ports on Cisco equipment
  • Make a physical connection from laptop to Cisco console port
  • Make a physical Ethernet connection from laptop to Cisco device Ethernet port using correct cable
  • Use modem to connect to Cisco console port and phone line
  • Configure the correct DIP switch settings on the modem (or other appropriate settings)
  • Identify the different loop-back plugs
  • Identify null modem cable and application
  • Configure and use TFTP server (such as, TFTP d32)
  • Use the hardware tools needed for repair
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