What is Third Party Maintenance?

CoverActive's Third Party Maintenance can extend the lifecycle of your hardware way past standard EOSL (End of Service Life) OEM dates, ensuring you can offer support for your networking equipment for as long as it is required.

Partnering with CoverActive provides longevity and sustainability in equipment, maximizing its value and optimizing its performance with no discernible disruption to business-as-usual activity.

CoverActive is a top Third Party Maintenance provider focused entirely on achieving sustainability objectives alongside value maximization.

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Independent Maintenance

100% independent third-party maintenance provider

How Does Third Party Maintenance Cut Costs?

Up to 70% Savings

CoverActive's Third Party Maintenance services can provide impressive financial savings compared to the investment of purchasing new equipment or continuing with OEM support.

Reduced Operating Costs

Businesses are able to operate on a reduced cost level for the servicing period and divert the saved funds either to the budget for future purchase or to another cost center as required.

Same Level of Expertise

Third Party Maintenance is considerably cheaper in most cases than OEM support – despite access to the same level of expertise from CoverActive technicians.

Extended Support Period

Support lasts considerably longer and remains unconstrained by traditional OEM EOSL dates, allowing you to maximize your hardware investment.

No OEM Interference

CoverActive's Third Party Maintenance contracts don't impede on existing OEM agreements, giving you flexibility in your support options.

Budget Optimization

Redirect savings to other critical IT initiatives or infrastructure improvements while maintaining reliable support for your existing equipment.

Third Party Maintenance Overview

Comprehensive support solutions for your networking infrastructure

Expert Technical Support

CoverActive is a top Third Party Maintenance provider in the channel, operating on a 100% independent basis with an expert team of specialist technicians around the clock. Our expertise varies across legacy systems of all types, shapes, and sizes.

Comprehensive Coverage

Our maintenance provision covers storage, server, and networking systems including Cisco routers, switches, firewalls, and Juniper equipment.

Global Reach

With support available across over 100 countries on a "follow-the-sun" support model, technicians are available at the touch of a button as needed. Our Global Maintenance services are available across all time zones and in a variety of different languages.

24/7 Availability

Third Party Support can be accessed on the phone, online, or via email 24 hours a day, 7 days a week, 365 days a year. Should in-person support be required for maintenance or break-fix aid, a technician will visit on-site.

Proactive Support Model

Disruption will be kept to a minimum and where possible, potential issues resolved before they arise or escalate – it's all part of CoverActive's proactive support model!

Legacy Equipment Support

Even legacy systems can be maintained and supported through CoverActive's Third Party Maintenance solutions. Contact the team to enquire about your specific requirements.

CoverActive Third Party Maintenance Benefits

Affordable

Up to 70% savings compared to that of the OEM

Simplicity

Multi-vendor, multi-regional support via a single point of contact

Flexible Offerings

Parts only, reactive and proactive offerings available

Legacy Equipment Support

Supports legacy equipment through flexible and responsive organizational stances and service plans

Bespoke Service

Provides an entirely bespoke service that works to the idiosyncrasies and unique requirements of each business

Increased Uptime

Increases uptime and as a result, improves customer service to the end-user

Equipment We Support

Comprehensive maintenance for leading networking brands

Cisco Equipment

  • Routers (ISR, ASR series)
  • Switches (Catalyst, Nexus series)
  • Firewalls (ASA, Firepower series)
  • Wireless Controllers
  • Security Appliances
  • Legacy Equipment Support

Juniper Equipment

  • MX Series Routers
  • EX Series Switches
  • SRX Series Firewalls
  • QFX Series Switches
  • Security Devices
  • Legacy Equipment Support

Other equipment support available - Contact us to discuss your specific requirements

Ready to Get Started?

Our Third Party Maintenance contracts and packages are created bespoke to your needs. Contact the CoverActive team to discuss options.

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