ITHSC Respect your Privacy
Collection and Use
I.T. Help and Support Centre Ltd is committed to protecting your personal information. All information that you provide to us is stored on our secure servers. Access to personalized areas of the site, such as shopping baskets or price information is password-protected for your privacy and security. While we do our best to protect your personal information, I.T. Help and Support Centre Ltd cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
Your browser has several security options allowing you to block cookies or ask confirmation before cookies are accepted. Check you browser`s manual for more details on disabling cookies. Remember that blocking cookies will stop you from logging on and using the site.
We use IP addresses to analyse trends, administer the site, track user`s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
We may share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We use an outside shipping company to ship orders and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not authorised by us to use personally identifiable information except for the purpose of providing these services.
Our web site contains links to other sites. Please be aware that we, I.T. Help and Support Centre Ltd. are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by our Web site.
If a user wishes to subscribe to our newsletter or regular communication, we ask for contact information such as name and email address.
Surveys & Contests
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as post code). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
This website takes every precaution to protect our users` information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration / order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the encryption software SSL. While on a secure page, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing". While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users` information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Any time new policies are added our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers` information is protected. If you have any questions about the security at our website, you can send an email to firstname.lastname@example.org
Supplementation of Information
In order for this website to properly fulfil its obligation to our customers, it is necessary for us to supplement the information we receive with information from 3rd party sources. In order to improve our ability to tailor the site to an individual`s preference, we combine information about the purchasing habits of users with similar information from our partners to create a personalized user profile.
We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications.
Site and Service Updates
We also send users site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.
Correction/Updating Personal Information
If a user`s personally identifiable information changes (such as your post code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user`s personal data provided to us. This can usually be done at the member information page or by emailing our E-Commerce Support Team.
Notification of Changes