Smart Net and Third Party Maintenance should be combined into Hybrid Maintenance
ITHelp was created for the sole purpose of making Cisco Smart Net purchases simple. With our unique Smart Net Calculator we achieved that and have delivered and managed over 10,000 contracts to over 4000 customers.
Smart Net is Manufacturers Hardware and Software support for your Cisco products.
Provided directly by Cisco, it entitles you to software support and upgrades and hardware replacement within an agreed timeframe.
With a Smart Net contract, you are entitled to talk to Cisco experts at the TAC (Technical Assistance Centre) They will assist you in getting the most from your Cisco equipment.
With a Smart Net contract, you are entitled to download and legally install upgrades to the operating system of your Cisco devices. You can obtain advice and guidance in doing this from the TAC.
With a Smart Net contract, Cisco will send you replacement hardware, with or without an engineer, should your Cisco hardware fail. This can be within a 2 (two) hour timeframe if your network is important to your business.
There is no doubt that Smart Net is better than Third Party Maintenance and in some cases can even be cheaper. Talk to our experts to find out more.