Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered by the next business day.
Response Time:
Next Business Day
Period of Cover:
1 Year – 8 hours a day; 5 days a week
Hardware Maintenance?
Yes
Software Maintenance?
Yes
Engineer Installation?
No
Access to Cisco.com?
Yes
Exclusions:
Product should ideally still be under warranty, or should be under an existing SMARTnet contract. Older equipment can be covered, but may be subject to an inspection charge.