Cisco Third Party Maintenance

Aug 2023

Third Party and Hybrid Maintenance is the smart way to support your Cisco Infrastructure. It goes beyond Cisco’s Break-Fix Smart Net model to provide pro-active support, hot standby hardware and a primary point of contact for your multiproduct, multivendor support requirements.

A Cisco Third Party Maintenance solution is the only option to support your Cisco devices once the Cisco End of Support date has passed, and by extending the life of your Cisco devices you can run greener, reduce waste, and lower your ongoing support costs.

By combining Cisco’s support services with our Third Party Maintenance and hardware solutions you can achieve a Hybrid Support Solution that exceeds normal OEM support for a fraction of the cost.

CISCO THIRD PARTY SUPPORT

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What is Third Party Maintenance (TPM)?

Our bespoke Cisco Hybrid Support solution provides the cost effective support based on the needs of your business. Each item of equipment is individually checked for the best possible overall support solution.

Our Hybrid Cisco Support Solution is available in over 100 countries, 24 hours a day, 365 days a year. Our support technicians have extensive experience and are qualified to offer level 3 and 4 support in a variety of languages.

How much does Third Party Maintenance Cost?

Third Party Maintenance is normally around 60-80% cheaper than vendor supplied maintenance support.

The price of a 3rd Party Maintenance Agreement will depend on a number of factors, including the SLA required, the number and type of devices, and the requirement for software updates and support. We publish a guide price for all of our Cisco Third Party Support solutions, but our offer is based on a three step process, enquiry, analysis and solution.

Enquiry

Make a Third Party Maintenance Enquiry - we require your device serial numbers and confirmation of installation address.

Analysis

We will investigate each individual serial number in your estate and provide support options for your consideration.

Solution

Our Hybrid Third Party Maintenance will include Vendor and Third Party Support, which can result in significant savings over traditional support agreements.

Hybrid Cisco Third Party Maintenance SLA

Our Third Party Maintenance solutions offers 3 standard levels of SLA (service-level agreements), however we also offer additional levels to meet specific requirements.

Standard 8×5 daily access to our Technical Assistance Help Desk, Next Business Day advance parts replacement.
Onsite 8×5 daily access to our Technical Assistance Help Desk, Next Business Day advance parts replacement with Onsite Engineer.
Premium 24×7 access to our Technical Assistance Help Desk, Onsite Engineer to site with parts within 4 hours.

Global Third Party Maintenance

CISCO HYBRID SUPPORT

24x7 Support

Our follow the sun support is available 24 hours a day and we speak your language.

Level 4 Engineers

Our average response time is under 10 minutes.

Large inventory

Our unique proposition gives us access to the largest spares inventory.

Flexible Cover

Our tailored approach gives you the support SLA that you want.

Cisco Hardware Warranty Types

There are over twenty different versions of the Cisco Hardware Warranty, from the basic 90 day limited warranty to the enhanced limited lifetime warranty.

Our hybrid 3rd party maintenance starts with the type of Cisco warranty that the device has, if any, and then builds to provide the required support for a cost effective continuity solution.

Cisco 90 Day Limited Warranty The most basic Cisco warranty, providing a return to factory warranty with a 10 day hardware replacement.
Cisco 1 to 5 Year Limited Hardware Warranty An extension of the basic 90 day warranty to extend support for up to five years.
Cisco Limited Lifetime Warranty An extension of the basic warranty for the lifetime of the product, lifetime is defined as the published end of support date.
Cisco Enhanced Limited Lifetime Warranty Cisco now offer enhanced lifetime hardware warranties on some product ranges, with a target Next Business Day (NBD) hardware replacement. Lifetime is defined as the published end of support date.

The Cisco Enhanced Limited Lifetime Warranty (E-LLW) provides NBD Hardware Replacement which is comparable to standard Cisco Smart Net and should be considered before any Smart Net or Third Party Maintenance purchase.

In addition, Cisco are increasingly offering Software Update programs which provide free lifetime software updates for selected equipment – regardless of any warranty entitlement.

Cisco E-LLW Lifetime Warranty

What is Cisco Enhanced Limited Lifetime Hardware Warranty?

The Cisco Enhanced Limited Lifetime Warranty (E-LLW) provides the same terms as Cisco’s standard warranty but adds next-business-day delivery of replacement hardware, where available, and 90 days of 8×5 Cisco Technical Assistance Center (TAC) support.

Any device that is covered with the Cisco Enhanced Lifetime Warranty is unlikely to require support beyond the provision of Technical Assistance and access to the latest device software.

It is important to ensure that the requirements for the extended warranty are met to avoid delays should a warranty claim be required.

The Cisco Enhanced Limited Lifetime Warranty includes next business day hardware replacement and free software updates on the following devices:

● Cisco Catalyst IE3100 Rugged Series

● Cisco Catalyst IE3200 Rugged Series

● Cisco Catalyst IE3300 Rugged Series

● Cisco Catalyst IE3400 Rugged Series

● Cisco Catalyst IE3400 Heavy Duty Series

● Cisco Catalyst IE9300 Rugged Series

● Cisco Catalyst 2000 Series:

● Cisco Catalyst 2960, 2960-S, 2960-X, 2960-XR, CDB, 2960-L, and 2960-Plus Series Switches

● Cisco Catalyst 2960-C and 2960-CX Series Compact Switches

● Cisco Catalyst 3000 Series:

● Cisco Catalyst 3850 and 3650 Series Switches

● Cisco Catalyst 3750-X and 3560-X Series Switches

● Cisco Catalyst 3750-E and 3560-E Series Switches

● Cisco Catalyst 3750V2 and 3560V2 Switches

● Cisco Catalyst 3750 and 3560 Series Switches

● Cisco Catalyst 3560-C and 3560-CX Series Compact Switches

● Cisco Catalyst 4000 Series:

● Cisco Catalyst 4500E Series Switches

● Cisco Catalyst 4500 Series Switches

● Cisco Catalyst 4500-X Series Switches

● Cisco Catalyst 9200 Series fixed access switches

● Cisco Catalyst 9300 Series fixed access switches

● Cisco Catalyst 9400 Series modular access switches

● Cisco Catalyst 9500 Series fixed core and aggregation switches

● Cisco Catalyst 9600 Series modular core switches

● Cisco Catalyst 9300/X,9400/X,9500/X and 9600/X series

Correct as at October 2023 – latest information is available on

https://www.cisco.com/c/en/us/products/collateral/switches/catalyst-9000/bulletin-c25-740149.html

https://www.cisco.com/c/en/us/products/collateral/ios-nx-os-software/ios-xe/bulletin-c25-744394.html

https://www.cisco.com/c/en/us/products/collateral/switches/catalyst-3850-series-switches/bulletin-c25-739392.html

Cisco Third Party Maintenance