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United States Cisco SMARTnet Pricing
813-421-2951
Cisco SMARTnet and Licencing
Cisco SMARTnet Pricing
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smartnet pricingOur simple online tool provides pricing for all of your SMARTnet options, including serial number lookup and estate pricing.

Cisco SMARTnet and Support Levels

SMARTnet is available in different service level agreements (SLA) from 8x5xNBD through to 24x7x2. The 8 x 5 and 24 x 7 define the number of hours each day (8 being working hours) and how many days a week that Cisco will provide hardware replacement cover. Confusingly all SMARTnet contracts provides 24 x 7 access to the Cisco TAC, the NBD (Next Business Day) and 2 (hour) support level refer to the time after fault identification during which Cisco will ship replacement parts.

Historically SMARTnet was sold using a single category or level to cover a group of Cisco products, there were 18 categories with telephones and low end routers and switches being in category 1. This was called packaged SMARTnet.

Cisco changed this to provide a nearly one to one contract part number to individual device, which resulted in a large number of SMARTnet part numbers to provide for every level of cover.

This documents attempts to simplify this by listing each product by SMARTnet level, however our SMARTnet Calculator simplifies the choice and provides instant price comparisons

Software Updates

SMARTNet Software Support 24x7 CON-SW
SMARTNet Software Support 24x7 CON-SW

SMARTnet No-Engineer

CON-SNT 8x5xNBD
CON-SNT 8x5xNBD

Intrusion Prevention Systems

IPS Svc,Onsite24x7x2 (CON-SUO4)
IPS Svc,Onsite24x7x2 (CON-SUO4)
IPS Svc, Onsite 24x7x4 (CON-SUO3)
IPS Svc, Onsite 24x7x4 (CON-SUO3)
IPS Svc,Onsite 8x5x4 (CON-SUO2)
IPS Svc,Onsite 8x5x4 (CON-SUO2)
IPS Svc, Onsite NBD (CON-SUO1)
IPS Svc, Onsite NBD (CON-SUO1)
IPS Svc, 24x7x2 (CON-SU4)
IPS Svc, 24x7x2 (CON-SU4)
IPS Svc, 24x7x4 (CON-SU3)
IPS Svc, 24x7x4 (CON-SU3)
IPS Svc, 8x5x4 (CON-SU2)
IPS Svc, 8x5x4 (CON-SU2)
IPS Svc, NBD (CON-SU1)
IPS Svc, NBD (CON-SU1)
IPS Svcs+HW 24x7x2 Onsite CON-SUO4
IPS Svcs+HW 24x7x2 Onsite CON-SUO4

Cisco Software Support Service SWSS Essential Operate Services

Cisco Software Support Service SWSS Essential Software Only
Cisco Software Support Service SWSS Essential Software Only
Cisco Software Support Service SWSS Essential 8x5xNBD
Cisco Software Support Service SWSS Essential 8x5xNBD
Cisco Software Support Service SWSS Essential 8x5x4
Cisco Software Support Service SWSS Essential 8x5x4
Cisco Software Support Service SWSS Essential 24x7x4
Cisco Software Support Service SWSS Essential 24x7x4
Cisco Software Support Service SWSS Essential 8x5xNBD With Engineer
Cisco Software Support Service SWSS Essential 8x5xNBD With Engineer
Cisco Software Support Service SWSS Essential 8x5x4 With Engineer
Cisco Software Support Service SWSS Essential 8x5x4 With Engineer
Cisco Software Support Service SWSS Essential 24x7x4 With Engineer
Cisco Software Support Service SWSS Essential 24x7x4 With Engineer

Cisco Solution Support for Critical Infrastructure

SMARTNet Solution Support Onsite 24x7x4
SMARTNet Solution Support Onsite 24x7x4
SMARTNet Solution Support Onsite 8x5xNBD
SMARTNet Solution Support Onsite 8x5xNBD
SMARTNet Solution Support 24x7x4
SMARTNet Solution Support 24x7x4
SMARTNet Solution Support 8x5xNBD
SMARTNet Solution Support 8x5xNBD
SMARTNet Solution Support 8x5x4
SMARTNet Solution Support 8x5x4
SMARTNet Solution Support 24x7x2
SMARTNet Solution Support 24x7x2
SMARTNet Solution Support Onsite 8x5x4
SMARTNet Solution Support Onsite 8x5x4
SMARTNet Solution Support Onsite 24x7x2
SMARTNet Solution Support Onsite 24x7x2

SW App Support SAS

SW Application Support + Updates
SW Application Support + Updates

Small Business Services

3 Year 8 x 5 x NBD Small Business Pro Service
3 Year 8 x 5 x NBD Small Business Pro Service
3 Year 24 x 7 x 4 Small Business Pro Service
3 Year 24 x 7 x 4 Small Business Pro Service

Essential Software

Essential Software Support ESW
Essential Software Support ESW
Essential SW+HW 8x5xNBD ECD
Essential SW+HW 8x5xNBD ECD
Essential SW+HW 8x5x4 ECE
Essential SW+HW 8x5x4 ECE
Essential SW + HW 24x7x4 ECPM
Essential SW + HW 24x7x4 ECPM
Essential SW+HW 24x7x4 Onsite
Essential SW+HW 24x7x4 Onsite

CON-SASU

SW App Support and Upgrades (SAU SASU)
SW App Support and Upgrades (SAU SASU)
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