CON-SW-AS5354CT1
                                                                     
                                                                     
                                                                     Annual Contract - Support for AS535-DFC-4CT1-RF - Cisco SMARTnet - Software Support and Updates - Software Support Major and Minor Updates - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com
                
                  - Provides major and maintenance releases of Cisco IOS software, 24 x 7 access to TAC.
 
                  - One Hour Response Time
 
                  - 24 hours, 365 days
 
                  - No Hardware Replacement
 
                  - No Onsite Engineer
 
                  - Most equipment can be covered
 
                
                                                                    							
                                                                     
                                                                     
                                                                      CON-SNT-AS5354CT1
                                                                     
                                                                     
                                                                     Annual Contract - Support for AS535-DFC-4CT1-RF - Cisco SMARTnet - No Engineer - Fault reporting 8 Hours a day, 5 days a week - Hardware replaced by Next Business Day - Software Support Major and Minor Updates - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com 
                
                  - Cisco Smart Net SNT 8x5xNBD
 
                  - Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered by the next business day.
 
                  - One Hour Response Time
 
                  - Next Business Day NBD
 
                  - 8 hours a day, 5 days a week
 
                  - NBD Hardware Replacement
 
                  - No Onsite Engineer
 
                  - Extended access to cisco.com
 
                  - Most equipment can be covered
 
                
                                                                    							
                                                                     
                                                                     
                                                                      CON-SNTE-AS5354CT1
                                                                     
                                                                     
                                                                     Annual Contract - Support for AS535-DFC-4CT1-RF - Cisco SMARTnet - No Engineer - Fault reporting 8 Hours a day, 5 days a week - Hardware replaced within 4 hours from fault diagnosis - Software Support Major and Minor Updates - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com 
                
                  - Cisco Smart Net SNTE 8x5x4
 
                  - Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered within 4 working hours.
 
                  - One Hour Response Time
 
                  - 8 hours a day, 5 days a week
 
                  - 4 Working Hours Hardware Replacement
 
                  - No Onsite Engineer
 
                  - Extended access to cisco.com
 
                  - Most equipment can be covered
 
                
                                                                    							
                                                                     
                                                                     
                                                                      CON-SNTP-AS5354CT1
                                                                     
                                                                     
                                                                     Annual Contract - Support for AS535-DFC-4CT1-RF - Cisco SMARTnet - No Engineer - Fault reporting 24 Hours a day, 7 days a week - Hardware replaced within 4 hours from fault diagnosis - Software Support Major and Minor Updates - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com 
                
                  - Cisco Smart Net SNTP 24x7x4
 
                  - Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered within 4 hours.
 
                  - One Hour Response Time
 
                  - 24 hours a day, 7 days a week
 
                  - 4 Hours Hardware Replacement
 
                  - No Onsite Engineer
 
                  - Extended access to cisco.com
 
                  - Most equipment can be covered
 
                
                                                                    							
                                                                     
                                                                     
                                                                      CON-S2P-AS5354CT1
                                                                     
                                                                     
                                                                     Annual Contract - Support for AS535-DFC-4CT1-RF - Cisco SMARTnet - No Engineer - Fault reporting 24 Hours a day, 7 days a week - Hardware replaced within 2 hours from fault diagnosis - Software Support Major and Minor Updates - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com 
                
                  - Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware delivered within 2 hours.
 
                  - One Hour Response Time
 
                  - 24 hours a day, 7 days a week
 
                  - 2 Hours Hardware Replacement
 
                  - No Onsite Engineer
 
                  - Extended access to cisco.com
 
                  - Most equipment can be covered
 
                  - SLA Not available at all locations
 
                
                                                                    							
                                                                     
                                                                     
                                                                      CON-OS-AS5354CT1
                                                                     
                                                                     
                                                                     Annual Contract - Support for AS535-DFC-4CT1-RF - Cisco SMARTnet - Engineer to install hardware - Fault reporting 8 Hours a day, 5 days a week - Software Support Major and Minor Updates - Hardware replaced by Next Business Day - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com 
                
                  - Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware installed by an Engineer on the next business day.
 
                  - One Hour Response Time
 
                  - Next Business Day NBD
 
                  - 8 hours a day, 5 days a week
 
                  - NBD Hardware Replacement
 
                  - NBD Onsite Engineer
 
                  - Extended access to cisco.com
 
                  - Most equipment can be covered
 
                
                                                                    							
                                                                     
                                                                     
                                                                      CON-OSE-AS5354CT1
                                                                     
                                                                     
                                                                     Annual Contract - Support for AS535-DFC-4CT1-RF - Cisco SMARTnet - Engineer to install hardware - Fault reporting 8 Hours a day, 5 days a week - Software Support Major and Minor Updates - Hardware replaced within 4 hours from fault diagnosis - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com 
                
                  - Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware and onsite Engineer within 4 working hours.
 
                  - One Hour Response Time
 
                  - 8 hours a day, 5 days a week
 
                  - 4 Working Hours Hardware Replacement
 
                  - 4 Working Hours Onsite Engineer
 
                  - Extended access to cisco.com
 
                  - Most equipment can be covered
 
                
                                                                    							
                                                                     
                                                                     
                                                                      CON-OSP-AS5354CT1
                                                                     
                                                                     
                                                                     Annual Contract - Support for AS535-DFC-4CT1-RF - Cisco SMARTnet - Engineer to install hardware - Fault reporting 24 Hours a day, 7 days a week - Software Support Major and Minor Updates - Hardware replaced within 4 hours from fault diagnosis - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com 
                
                  - Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware and onsite Engineer within 4 hours.
 
                  - One Hour Response Time
 
                  - 24 hours a day, 7 days a week
 
                  - 4 Hours Hardware Replacement
 
                  - 4 Hours Onsite Engineer
 
                  - Extended access to cisco.com
 
                  - Most equipment can be covered
 
                
                                                                    							
                                                                     
                                                                     
                                                                      CON-PREM-AS5354CT1
                                                                     
                                                                     
                                                                     Annual Contract - Support for AS535-DFC-4CT1-RF - Cisco SMARTnet - Engineer to install hardware - Fault reporting 24 Hours a day, 7 days a week - Software Support Major and Minor Updates - Hardware replaced within 2 hours from fault diagnosis - 24 x 7 access to Cisco Technical Centre (TAC) - Extended Access to Cisco.com 
                
                  - Provides major and maintenance releases of Cisco IOS software, access to TAC, and, subject to fault identification by Cisco, replacement hardware installed by an Engineer within 2 hours.
 
                  - One Hour Response Time
 
                  - 24 hours a day, 7 days a week
 
                  - 2 Hours Hardware Replacement
 
                  - 2 Hours Onsite Engineer
 
                  - Extended access to cisco.com
 
                  - Most equipment can be covered
 
                  - SLA Not available at all locations